Returns and Refunds

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Hello from Sage X Crystals! We're thrilled to share our passion for natural and unique crystals and minerals with you. Each piece in our collection is not just a product, but a piece of nature's art. We've crafted our return and refund policy to reflect the unique nature of our items and to help you make purchases with confidence and joy.

1. Final Sales for Treasured Finds: We hope you love each item as much as we do. Due to their uniqueness, all purchases are final. We encourage you to treasure each selection, as returns, refunds, and cancellations are not possible once an order is made.
2. Shop with Heart: Take your time exploring our collection. We provide detailed images and descriptions to help you choose the piece that truly speaks to you.
3. Authentic Beauty in Every Piece: Each crystal and mineral is a testament to nature's diversity, so expect and celebrate variations in color, shape, and size.
4. Help Us Help You with Shipping Damages: In the rare case of shipping mishaps, please let us know within 48 hours of receiving your item. Snap a photo of the damage and send it our way so we can find the best way to make things right, possibly with a replacement or store credit.
5. A Small Fee for Big Commitments: On the extraordinary occasion a return is approved, a 15% restocking fee helps us manage this process while continuing to offer you the best selections.
6. Packaged with Love, Handled with Care: We take great care in packaging our items for their journey to you. While we can't control what happens in transit, we're here to listen and assist if there are any issues.
7. We're Here for You: Our customer service team is more than happy to answer any questions or assist with any concerns about our products or policies.
8. Staying Current: We occasionally update our policies to stay aligned with our business and customer needs. Any changes will be clearly communicated on our website.

We're grateful you've chosen Sage X Crystals for your crystal and mineral needs. Your understanding and respect for our return and refund policy help us keep our collection special and true to nature. Happy shopping, and we hope you find a piece that brings you joy and serenity!